At least one month prior to the beginning of our management term, we appoint two staff members to work exclusively on the operations and administrative transition for your community. One of these members generally becomes the portfolio manager for your Sectional Title or Homeowners Association. If it is necessary to hire new personnel, our Transition Team remains intact until such new personnel are completely familiar with your community and able to carry out all duties to the satisfaction of the Trustees. The Transition Team has available to them the support of Zygote Properties administrative staff.

The first job of the Transition Team is to identify your community-specific needs and to evaluate the proficiency with which they are being met. The input of Trustees and community members is invaluable in helping us to determine the requirements, expectations and overall satisfaction of the community. We examine existing procedures and put to work our expertise to pinpoint areas that need modification or improvement.

Along with its Evaluation Report, the Transition Team submits a plan for modification and improvement that is reviewed by Zygote Properties executive members and presented to the Board.

We recognise existing procedures that are working well - those we leave in place. Zygote Properties is not an "our way or no way" company. Our goal is not necessarily to change but to improve management service to your community.

The Transition Team examines the Association's records, contracts and Documents to assure that outstanding items are given attention, agreements are complied with, deadlines or expiration dates are not overlooked and that all provisions within the community Documents are adhered to.

Our administrative staff carries out a large amount of work for your Sectional Title or Homeowners Association. They handle billing, collections, accounts payable, financial reporting, special correspondence and other functions as needed.

Our administrative personnel must be as familiar with your on-site operations as is the on-site staff. This not only assures smoother operations but also creates a safety network that can meet with crisis situations.

This coordination requires a great deal of planning, cooperation and communications. It requires: familiarizing our administrative staff of your community-specific needs and concerns; establishing clear communications between the on-site and administrative staffs, assigning at least one administrative staff member as liaison for the on-site team; establishing quick access to records and information; creating both hard copy and computer files for every unit owner; and developing and scheduling procedures in our administrative office that will allow the operation of your community to flow smoothly and routinely.

Zygote Properties offers a wide range of services tailored to meet your community-specific needs. Our staff works diligently to accommodate special requirements or non-contract requests.

A successful transition is complete when a partnership built on trust exists between Zygote and your community. Service is prompt and reliable; staff is efficient and accessible; problems are solved soundly and expeditiously; and your community is satisfied that ... We Manage Quite Well!